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Information For Tenants

IMPORTANT NUMBERS

Our Office:  08 9403 8050  –  Alinta Gas 13 13 58  –  Synergy 13 13 53  –  Telstra 13 22 00

Emergency Number: 0421 183 396

The office is open from 9am to 5pm, Monday to Friday

INFORMATION FOR TENANTS

  •  For any emergency maintenance repairs you need to refer to your “Emergency Plan For Tenants’ or scroll below. If maintenance is carried out by the tenant that is not an emergency then the tenant will be responsible for payment of the account.
  • Bank Transfer is the preferred method of paying your rent at this office. This enables you to make regular payments without the fuss of having to come to the office to pay cash, we are a cashless office. Don’t forget your ID CODE.
  •  Please report all maintenance items to your Property Manager within 3 working days.
  •  Tenants must arrange their own contents insurance. The owner’s building insurance does not cover your possessions.
  •  If you receive any mail that does not belong to you please direct all mail ‘return to sender’ and return through Australia Post or any post box. Please do not bring any mail into our office as it will not be forwarded on to the previous occupant.
  • Please advise the office of your new number once you have had your telephone connected. Silent numbers will remain as confidential information for our office.
  • This office does not keep cash on the premises.
  • This agency has a “Zero Tolerance Rent Arrears Policy”. If you think your rent will be paid late, you must inform our office prior to the due date. A Form 1B Termination.
  • Notice will be sent to you on the third day of your rental arrears. Please note any Termination Notices issued in your name means your details may be registered on both
  • National and International database’s for defaulting tenants which may make it very difficult for you to be placed in another rental property in the future.
  • If you lock yourself out and it is within office hours, the office may be able to provide you with a key to the premises. If so, you may collect the key and provide the office with your driver’s licence and we will lend you the office copy of the key to cut another for yourself. This key must be returned immediately. PLEASE NOTE: These arrangements can only be made during office hours. If you lock yourself out of your home after hours, this becomes your own responsibility.
  • Smoke alarms are now a legal requirement in rental properties; these must not be removed or disarmed.

 

NON EMERGENCY SITUATIONS

The following situations are NOT classified as emergency repairs and MUST wait until the next working day to be reported to office.

  • Blocked toilet (when there is a second unblocked toilet on the premises)
  • Stove/oven not working
  • General repairs and maintenance
  • Blocked pipes, shower, kitchen or laundry sinks
  • Hot water system going hot & cold
  • Trouble with reticulation
  • Leaking/dripping taps
  • Appearance of mice/rats/cockroaches/ants/other pests
  • If your fence blows down

Lost keys or locked keys inside

If you lose your keys during business hours you may contact your Property Manager to borrow the office keys, you must provide identification when collecting and they must be returned on the same day.

If it is outside of office hours you may contact a locksmith directly, however as the tenant you are responsible for payment of the account.

 

EMERGENCY SITUATIONS

Sometimes you may be faced with an emergency situation. An emergency is defined as something that may harm.

Someone, or may cause further damage to the property if left unattended. Your Property Manager can only guarantee to be contacted during normal business hours (9am – 5.00pm Monday to Friday). Therefore if you are faced with an emergency situation, and are unable to contact your Property Manager, listed below is information on items that are classified as an emergency situation and instructions on how to deal with that emergency without the assistance from Handle Realty.

Break-in or Damage to Glass

  • Contact Police, lodge a report & note the Police report number
  • Contact Matta Glass 0419593330 for 24hr emergency service to replace glass or secure the property.
  • Report to Property Manager the next working day with the Police Report Number. Without obtaining the Police Report Number the cost of replacing the glass will be invoiced to you.
  • If the glass breakage is the result of an act attributable to yourself, you may call the glazier to repair, however you are responsible for payment of the invoice.

Hot Water System Stops Working After Hours

  • If it is a gas hot water system, check that the pilot light is off and follow the system instructions to attempt to relight.
  • For a Gas hot water emergency call Royalty Plumbing & Gas Pty Ltd 94517735.
  • For Electric hot water emergency call, Royalty Electrical 94517735 or Iluka Electrics 0422440588.
  • For a Solar hot water emergency call Edwards Hot Water on 1300 132 949

Gas Leak inside the Property

  • Shut the gas emergency control valve in the meter box. If the smell of gas is inside open all doors and windows to the property to air out.

Outside

  • Please contact our recommended Royalty Plumbing on 94517735 this is diverted to a mobile number after business hours.
  • Next business day contact Property Manager and report issue, report to be in writing to Property Manager

Gas Leak outside the Property

  • Turn off the gas emergency control valve in the meter box
  • Ring Alinta Gas 24hr on 13 13 52

Electrical

No Power

  • Contact Western Power on 13 13 51 and ascertain if fault in area
  • Unplug all appliances and check them one at a time until faulty appliance found
  • Next business day contact Property Manager and report the issue, report to be in writing

No Lights

  • Turn off all lights, re-engage trip/RCD Switch, and turn on lights one at a time until faulty light is found
  • Next business day contact Property Manager and report the issue, report to be in writing

Electrical Problem That May Cause Harm to the Tenant

  • Please contact our recommended Electricians, Royalty Electrical 94517735 or Iluka Electrics 0422440588.

Burst Water Pipe

  • Turn the water off at the mains immediately then contact Water Corporation on 13 13 75

Power Line Fallen Down

  • Call Western Power immediately on 13 13 51

Impact to Building by Vehicle

  • If injury to another person call an ambulance on 000.
  • Take details of driver and vehicle.
  • Call the police and obtain a police report number.
  • Call SES (State Emergency Service) on 1300 130 039.

Severe Storm Damage

  • If injury to another person call an ambulance on 000.
  • Call SES (State Emergency Service) on 1300 130 039.
  • If there are any burst water pipes, call the plumber listed above and turn the water off at the mains.
  • If there is any electrical damage, call the electrician listed above and turn the power off at the mains.
  • If there is structural damage to the house, flooding or electrical problems, do not stay in the house.

Please note that if you go ahead with a repair that IS NOT classified as an emergency, the owner is NOT obliged to pay for any expenses incurred.